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Sunday, July 22, 2012

Random Acts of Kindness

Last week I was asked to lead a discussion regarding customer service, what it is and how to do it better, for a local organization’s director level employees. While preparing to lead this discussion I reviewed much of what I have read and taught about customer service over the last few years. One of the books I read a few years back has a chapter entitled “Random Acts of Kindness.” The author, Dr. Neal Raisman, describes the benefits that flow to a staff and then to customers from a leader that is regularly doing nice things for his or her employees. As I reread the chapter early last week the thought occurred to me that all of us like it when others do kind things for us and wondered “would this work in marriage too?”

OF COURSE! Just today my wife made dinner. So I thanked her, kissed her, and told her how much I appreciate her efforts to prepare our food. Then, as we prayed over our food, I thanked Heavenly Father for my wife and her willingness to prepare food for me and our children. At the conclusion of the prayer I glanced over at her and I’m pretty sure I saw a twinkle in her eye. My back was feeling sore recently and my wife, without any overt request on my part, walked up behind me and gave me a quick massage. It was a random act of kindness. I love her all the more because of it.

Think back to the last time you did something random to show kindness for your spouse. When was it? Has it been more than twenty-four hours? If so, stop reading and go do something NOW. I suggest saying “I love you.” Then just walk away. Maybe combine it with a quick peck on the cheek.
Now, set a goal to perpetrate at least one random act of kindness for your spouse every day for the next week. Sit down in one week and briefly reflect on your feelings toward your spouse. Has anything changed? Then share your experience with me. I look forward to hearing from you. Good luck being random!

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